Privacy Policy

This Privacy Policy describes how Swim Platforms LLC collects, uses, and protects your personal information when you visit our website or use our products and services. By using our website or providing your personal information, you agree to the terms of this Privacy Policy.

WHO WE ARE

Our website address is: https://www.swimplatformslhc.com
Swim Platforms LLC designs and custom fabricates swim platforms and swim steps for boats, and offers the Sandbar Shade Co. boat umbrella shade system. We are located at 1926 West Acoma Avenue, Lake Havasu City, AZ 86403.

WHAT INFORMATION WE COLLECT

We collect personal information that you voluntarily provide to us, including but not limited to:

• Name, email address, and phone number submitted through website forms, by phone, or in person.
• Boat information provided in connection with quote or order requests.
• IP address and browser information when you interact with our website.

HOW WE USE YOUR INFORMATION

We collect and use your personal information for the following purposes:

• To contact you regarding products and services you have inquired about or ordered.
• To send SMS communications, including quote follow-ups, order updates, scheduling confirmations, reminders, and promotional offers (with your consent).
• To send promotional materials and other information relevant to your interests, if you have opted in.
• To improve our website, products, services, and customer experience.
• To comply with legal obligations or for other legitimate business purposes.
• To detect and prevent spam and fraudulent activity.

SMS OPT-IN AND COMMUNICATIONS

By providing your phone number and opting in through our website contact form, by phone, or in person, you consent to receive SMS messages from Swim Platforms LLC. We operate two separate SMS consent tracks:

• Transactional SMS: Quote follow-ups, order updates, scheduling confirmations, and reminders. This consent may be required to submit our contact form.
• Marketing SMS: Product specials and promotional offers. This consent is entirely optional and is never required to submit a form or make a purchase.

Message frequency varies. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will receive one final confirmation and no further messages will be sent. Reply HELP for assistance. Opting out will not affect your ability to purchase products or receive service.

No Sharing Statement: Your phone number and SMS consent information will NOT be sold, rented, or shared with third parties or affiliates for their own marketing purposes. SMS consent data is used solely to communicate with you directly. This data may be shared with our SMS delivery service provider solely for the purpose of sending messages on our behalf.

DATA SECURITY PRACTICES

We are committed to ensuring the security and confidentiality of your personal information. We use industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar tracking technologies to understand how visitors use the site and to improve your experience. You can manage your cookie preferences through your browser settings.

EMBEDDED CONTENT FROM OTHER WEBSITES

Pages on this site may include embedded content (such as videos, images, or maps). Embedded content from other websites behaves in the same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that content.

WHO WE SHARE YOUR DATA WITH

We do not sell, rent, or share your personal information or SMS consent data with third parties for their own marketing purposes. Personal data may be shared with trusted service providers in the following limited circumstances:

• SMS delivery providers, solely to send messages on our behalf.
• Payment processors, to complete transactions.
• Analytics providers, to improve our website and services.
• Law enforcement or legal authorities, if required by law or legal process.

YOUR RIGHTS AND HOW TO EXERCISE THEM

You have the following rights regarding your personal data:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request that we correct any inaccuracies in your personal data.
• Deletion: You may request that we delete your personal information, subject to any legal obligations we may have to retain it.
• Opt-Out of SMS: Reply STOP to any SMS message or contact us directly to be removed from our messaging list.
• Opt-Out of Email Marketing: Follow the unsubscribe instructions in any promotional email or contact us directly.

HOW LONG WE RETAIN YOUR DATA

We keep your personal information for as long as needed to provide our products and services, respond to your requests, and meet our legal, tax, and business obligations. You may request deletion at any time, subject to any information we are required to keep.

WHERE YOUR DATA IS SENT

SMS messages are delivered through a third-party SMS service provider operating within the United States. No personal data is intentionally transmitted outside of the United States except as required by standard service operations.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

CONTACT US

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Swim Platforms LLC
1926 West Acoma Avenue, Lake Havasu City, AZ 86403
928-302-3950
www.swimplatformslhc.com
swimplatformslhc@gmail.com

Our Terms of Service are available at: https://www.swimplatformslhc.com/terms-of-service